Shipping Policy
Kariatida delivers pieces around the globe. We take care to inspect and ensure all orders are in perfect condition. All pieces are then packed in a Kariatida box and/or pouch before being delivered to you. If for an unforeseen circumstance your piece arrives in a damaged or less than perfect condition, you must notify us within 48 hours.
Your order will be dispatched within 1-3 business days from the date of the order. We ship to all countries accepted by Sendle Couriers and Australia Post international registered post, or EMS.
Shipping within Australia:
FREE delivery for orders within Australia via Australia post depending on post code.
International:
EMS global / registered ($25) – 4-6 business days
Courier extra cover: free on orders up to $100.
After that, $1.95 for each $100 cover applies (up to a max value $1500). The total price for the extra cover amount you choose will automatically calculate when we create your delivery order, and we are happy to quote you beforehand at info@kariatida.com.au.
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Important details about your delivery
Our deliveries require a signature on receipt, or to leave at a safe location at your address, so please ensure you give us a suitable location or address where someone is available to sign for the delivery when it arrives. We are unable to redirect goods once your order has been sent, and cannot send to P.O Boxes.
As you can understand, we are unable to take responsibility for any unforeseen circumstances (reasons beyond our control), which may cause your delivery to be late, or not arrive. If you want an item to arrive urgently or require insurance, please choose the correct delivery method. Standard post (not trackable or traceable) Express post and couriers (have tracking numbers) or please call us directly if you need an order urgently.
Can my order be tracked during delivery?
Australia post tracking number will be provided. Contacting these couriers and quoting your tracking number will enable you to monitor the delivery progress of your parcel. Please note for international orders – once parcels have left Australia you will need to track your parcel via your countries postal service by quoting the same tracking number.