Returns & Exchanges

We do not offer exchanges or refunds on sale items, promotions, and products purchased using discount codes. In choosing to purchase any sale item, you acknowledge the condition of the item and acknowledge that you are not entitled to any refund or exchange. 

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Return under change of mind request
We offer an exchange only for change of mind on unworn, unused, undamaged items purchased at full price only within 14 days of the purchase date or delivery date. Items can be exchanged through postage at the customer’s expense.
If goods are returned for exchange the customer will incur a shipping fee between $10-$25 which will be deducted from the total original invoiced amount, to compensate for original shipping cost to Kariatida. If international goods are returned, the customer will incur a $25 deduction from the total original invoiced amount. 
We will happily exchange your item if the item has not been worn, or damaged in any way and still has all tags and packaging intact.

Please request a return ID number within 14 days of receipt or delivery of your order at info@kariatida.com.au. Include the original proof of purchase in the parcel. You must also return the gift box/pouch your item was sent with. We happily refund any goods that arrive faulty. Instructions on where and how to return goods will be given once you have made contact at info@kariatida.com.au

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We recommend a return freight method with a tracking number be used for all returns.
We must receive your returned items within 14 days of issuing the return ID number if interstate. We are not responsible for returns damaged or lost in transit.

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Warranty process
If your goods arrive faulty or damaged, we are more than happy to offer a repair, full refund or exchange, in accordance with the following process:

• • The item must have been purchased within 30 days of notification.
    Kariatida must be notified by email: info@kariatida.com.au

  • Images of the fault are to be sent to: info@kariatida.com.au

On receipt of your item, the item will be assessed by our designers. The return shipping cost for the faulty item will be reimbursed to you once the item has been assessed as having a manufacturers fault (not from wear) and the return has been granted. We therefore suggest you include the return freight payment receipt with your original invoice and return document so this freight cost and your original payment can be refunded together.
If we establish a fault via images Kariatida will forward you a courier label to have the items returned to us, or send a replacement item.

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Repairs
We are happy to carry out repairs free of charge provided the item is returned within 3 months of the purchase date and deemed a manufacturing fault, not due to wear.
Please contact us and send images to info@kariatida.com.au to approve your request.
A small repair fee and postal charges will be charged if deemed the fault is caused by wear only